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• 5:00 a.m. – 8:00 p.m. PST Monday – Friday
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HelloVein® Vein Finder uses vein visualization technology that shines an infrared light on the patients’ skin. The hemoglobin (an oxygen-carrying protein) in the patient’s blood absorbs the light, forming a vein pattern visible on the skin’s surface. Following processing, Vein Finder will project the vein image on the skin’s surface at the precise position.
 
HelloVein® s are really great in low light situations. We have three different brightness levels that can fit any scene.  If you work nights in a hospital, you can place IVs without switching on the lights.
 

Yes, It was adequate for young children. We also have three sizes. Medical personnel can use small sizes on children so that they can concentrate on a specific are.

 

We accept the following credit cards: Paypal, MasterCard, Visa, American Express, and Discover and Purchase orders. And we also support offline payment, please contact us by email [email protected]
 
If you need to change your order before it ships, we can assist you. It includes changing an item’s quantity or specification, deleting an item, and changing your shipping address. Please email us at [email protected].
 

HelloVein is eager to partner with distributors and resellers to broaden the availability of our products and create mutual revenue opportunities.

We offer flexible terms that allow you to purchase HelloVein products at discounted rates and resell them through your chosen marketing channels.

Orders are typically processed within 1–2 business days and delivered within 3–5 days within the United States.

For deliveries outside the United States, the estimated delivery time is 6–8 days. If you would like more information about shipping, please contact our sales team atfor specific details.

After we confirm your order, we will send you the tracking number, which you can check using your tracking number. You can also contact our customer service team to find out the status of your order.
 

Generally, there are no customs fees within the United States. 

Please note that the recipient of an international shipment may be subject to import taxes, customs duties and fees which are imposed once a shipment reaches the recipient’s country.  Any such taxes, duties or fees are to be paid separately by the buyer. 

We accept the return of the product within 14 days of the order delivery date, but customers must first contact us. Returns that are not authorized will not be accepted.

The product must be unused, clean, and undamaged, and returns must include the original packaging and materials. Returns without original packaging will be rejected and returned to the sender.

When returning a non-defective product, customers will be required to pay all shipping costs and restocking fee. For products with quality issues, these fees will be waived.

You must notify us of any damage or missing items within three business days of receipt by emailing [email protected]. You must also keep the original box and packing material if we file a claim with the carrier. 

In some cases, we may require the assistance of a customer to determine why this is occurring. We appreciate your co-operation throughout this process. Furthermore, we cannot accept returned products that have been used or have suffered artificial damage.

When returning a non-defective product, you must pay shipping costs & restocking fee. For products with quality issues, these fees will be waived.

Customers are responsible for a 15%-35% restocking fee, as well as all shipping charges. We are committed to reduce or eliminate restocking fees to the greatest extent possible. Please contact [email protected] for pre-approval and to get return address.

 
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